NHS Castle Point and Rochford CCG
12 Castle Road
Essex SS6 7QF
Tel: 01268 464508
Closure of Grafton Surgery: branch surgery of Ashingdon Medical Centre
I am writing to inform you that your local GP surgery, Grafton Surgery, will be closing from 1 September 2020.
The local NHS is working hard to minimise any disruption this may cause for you.
It is essential that the patients currently registered with this practice are aware of what is happening and receive all the information they need to help register with another GP practice before 1 September 2020. Please can you share the contents of this letter with all members of your household, where appropriate.
What do I need to do?
All patients have the right to choose where they now register. More information about local GP Practices can be found by visiting www.nhs.uk. If you do not have access to a computer you can call Healthwatch Essex 0300 500 1895 on weekdays from 9am to 4:30pm who can support you.
If you do not register with a new GP practice by 1 September 2020, you will be allocated to a local GP so that you can continue to visit a local GP.
When you contact a new GP surgery, you will be asked to complete a registration form. If you have a medical card or registration confirmation letter, you can take this with you to register at your new practice as it will have your NHS number on it. Don’t worry if you do not have one as you can still register at a new GP practice without this.
The NHS will ensure the safe transfer of your medical records from Grafton surgery to whichever practice you choose to register with.
If you have booked appointments at the surgery with a GP or nurse prior to 1 September 2020, you should continue to attend these. If you need to book a new appointment for you or your family before you have registered with a new practice, you can still contact Grafton Surgery.
For further information, please see enclosed Questions & Answers.
We apologise for any inconvenience and would like to reassure you that no one will be left without a GP surgery as a result of these changes.
Director of Partnerships and Integration for Castle Point and Rochford CCG
This document can be provided in alternative formats upon request, such as larger print, easy read, braille, audio format and different languages. Please email: SCCG.Communications@nhs.net or call: 01268 464508
Questions and Answers
Grafton Surgery - closure of branch surgery
Why is the surgery closing?
Ashingdon Medical Centre currently holds a contract to deliver GP services from two sites. The main site is in Ashingdon and the second is a branch surgery in Canvey, Grafton Surgery.
Since taking on the branch surgery in 2016, Ashingdon Medical Centre has identified ongoing difficulties in adequately resourcing the branch surgery and has consequently applied to the local NHS to close it. The GP practice has engaged with its Patient Participation Group (PPG) about this decision.
When is Grafton Surgery closing?
1 September 2020
Is there an option to keep the surgery open?
NHS Castle Point and Rochford CCG has approved the application. In comparison to other practices in Castle Point and Rochford, Grafton Surgery has a small number of registered patients (approx. 1,000). Due to the support of the PPG and the fact there are a number of other suitable GP practice facilities that are both co-located and nearby, closure of branch surgery was approved.
What happens next?
All registered patients will be written to and given a choice of nearby practices they are able to register at. All patients have the right to choose where they register. More information about GP Practices in the local area can be found by visiting www.nhs.uk. If you do not have access to a computer you can call Healthwatch Essex 0300 500 1895 on weekdays from 9am to 4:30pm who can support you.
If people do not registered elsewhere they will be allocated to an alternative GP practice, near to where they live. They will receive a letter confirming which practice this will be.
How do I re-register somewhere if I am shielding?
National guidance is constantly changing, however, in all circumstances it would be beneficial to contact the GP practice by phone that you wish to join. They will be able to provide you with the information needed to register.
How quickly do I have to move surgeries?
The branch surgery is due to close on 1 September 2020. All registered patients will receive a letter giving them at least 6 weeks to register elsewhere.
If people choose not to register at a new practice they will be reallocated to one of the other practices accepting new patient registrations on the day before Grafton Surgery close. Everyone, however, has the choice to register elsewhere.
If I don’t register elsewhere can I automatically be transferred to the Chaudhury practice?
Registered patients are advised to register with a new practice before the branch site closes. Those that do not register with a new practice when Grafton Surgery closes will have their care allocated to one of the alternative GP practices accepting new patients at the time of the closure who are situated on Canvey Island. If your preference is to be registered at Dr Chaudhury’s practice please register with them before the branch site closure.
How can my family help me register if I do not understand the process?
Ask your friend or family member to be present when you call the GP practice that you wish to join. They can explain for you, the situation and the practice staff can offer advice to be able to ensure that the register with them in a timely way.
I am waiting to see a specialist at the hospital and the GP has referred me, what happens now?
Your medical records will automatically transfer over to your new GP once the registration forms are received (this may be over a period of a few days). Your referral will remain in process regardless of registering with a new GP. However, when you attend your hospital appointment, please be sure to update your hospital records with the new GP details.
What if I can’t register anywhere else?
All practices situated on Canvey Island in the areas are accepting new patients with the exception of Dr Ghauri Practice who currently operate an informal list closure. If, however, you find that they are unable to register at a practice of their choice, they can contact Healthwatch Essex 0300 500 1895 who will help them to find a GP practice covering their home address.
All patients will continue to have access to GP services.
Will I still be able to access the same services at one of the new surgeries?
All neighbouring surgeries offer a full range of general medical services via a range of staff – for example, GPs, nurses, healthcare assistants etc and so you should see no significant change in the type of service you are currently offered. Local GP practices are increasingly working together in networks called Primary Care Networks to deliver more coordinated health and care services so the range of services and healthcare professionals available on Canvey is set to grow. Certain roles such as new Wellbeing Link Coordinators already work across multiple practices to support people with non-clinical issues like loneliness and isolation, meaning residents will continue to benefit from these.
What happens to my medical record?
Should you wish to change GP Practice, your medical records will be transferred automatically to your new surgery when you register.
Please Click on the link below for advice for parents about COVID19
The reception team are not able to book appointments for patients during COVID 19 outbreak. If you call the surgery at 8am we can add you to the GP's telephone triage list, where a GP will call you back the same day. The reception team will be asking the reason you need to speak to a GP. If the GP feels he needs to see you face to face he will offer you an appointment time, please be on time for the appointment to avoid coming in to contact with the next patient. You will not be able to enter the surgery unless we are expecting you. Please come alone if possible.
For Prescription requests you must either use the online services or put a request in the box outside the centre next to the pharmacy. We are only accepting requests over the telephone for patients who do not have internet use and are high risk of covid19.
How To Contact Us - Doctors in Canvey Island
The Grafton Surgery
Central Canvey Primary Care Centre
Canvey Island, Essex
How To Contact Ashingdon Medical Centre- Doctors in Ashingdon and Hockley
Ashingdon Medical Centre:
57 Lascelles Gardens
The Central Canvey Primary Care Centre is equipped for the disabled. There are parking spaces to the front of the building and wheelchair access via the front entrance. A disabled patients' WC is provided.
Infection Prevention Control - Are you or have you been suffering from diarrhoea and / or vomiting in the last 48 hours?
If you have please DO NOT come in to the surgery, By doing so you will pass the virus onto staff and other service users. Stay at home. Drink plenty of water to avoid dehydration and let the illness run it's course - usually 3 days. For advice about self-care visit www.nhs.uk If you are worried then call the GP surgery or NHS 111.
Friends and Family Test
We have always sought feedback from our patients, the government have now decided
to roll out the Friends and Family Test to all GP practices from December 2014.
We would welcome your feedback and comments,
Thank you in
advance for taking the time to review the care we offer.
You can now use SystmOnline to order your repeat prescriptions online to save coming into the surgery. Please ask the surgery for more nformation.
Once you have your login details, click here.
(Site updated 26/08/2020)