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To All Our Patients

"Grafton Surgery is currently experiencing problems with our telephone system; we have informed our telephone provider and hope to get the issue resolved as quickly as possible.  We would like to apologise for any inconvenience this may have caused." 

Did you know you can now book evening and weekend appointments?

Concerns for the safety/wellbeing of a child or adult?

Cancelling your Appointment

Please telephone or use the link at the bottom of this page if you have to cancel your appointment.

Appointments are often in short supply so please ring and let us know if you cannot attend. It means that the appointment can be given to somebody else.

GP appointment. Can't make it? Don't need it? Cancel it!

health_tech1For safety reasons we do not take telephone requests unless you are housebound. Please make requests in writing giving at least three clear working days' notice. If you have a repeat prescription computer slip please mark the items required clearly. Alternatively follow the link on this page to the online form.

If you are requesting your prescription early for some reason please let us know as normally prescriptions will only be printed one week before their due date.

You can also fax your request to the surgery on 01268 686141. Repeat prescriptions are not produced over the weekend or on Bank Holidays.


By informing us on your request slip, you can arrange for a local chemist to collect your repeat prescription on your behalf.

The prescription can be collected from the surgery in person or can be sent to your home address if you include a SAE with your request.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website