The Grafton SurgeryCentral Canvey Primary Care CentreLong RoadCanvey Island, SS8 0JATel: 01268 686140
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If you have please DO NOT come in to the surgery, By doing so you will pass the virus onto staff and other service users. Stay at home. Drink plenty of water to avoid dehydration and let the illness run it's course - usually 3 days. For advice about self-care visit www.nhs.uk If you are worried then call the GP surgery or NHS 111.
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Cancelling your Appointment
Appointments are often in short supply so please ring and let us know if you cannot attend. It means that the appointment can be given to somebody else.
During April 2019 - 62 patients Did Not Attend their appointment.
An appointment system is in operation in our surgery. Every doctor has routine appointments that can be booked up to a month in advance.
We do offer on the day appointments for patients who feel they can not wait to see a GP routinely.
Emergency appointments are released at 8.00am. It may not always be possible to offer you an appointment slot on the day but we may be able to offer you a telephone call with a GP or other options.
You may see any doctor in the practice, but it is better to see one doctor consistently. Whilst mindful of your wishes to see a particular clinician, this may not always be possible at a time convenient to both patient and doctor, and unless you are prepared to accept an alternative arrangement some delay may occur.
It is imperative that appointments are cancelled if they are no longer needed.
Did you know you can now book evening and weekend appointments?
Home visits are for house bound patients or patients who are too ill to travel to the surgery. Home visits must be requested no later that 10.30am on the day to enable the doctor to plan his rounds. Requests are usually vetted so that the doctor can attend cases according to their urgency.
After doing an audit for appointments that were not attended the outcome is below.
Total Did not attend In 12 Months
It is vital that if you do not need your appointment that you cancel it.
In total the 1166 of 10 minute appointments missed equates to 38 full days of GP appointments.
As everyone knows there can sometimes be a struggle to get an appointment this will reduce if appointments are cancelled.
You can now book a Weekend or bank holiday appointment with a GP or practice nurse. The service will be open Saturdays and Sundays between 9.00am - 3.00pm at:
The Surgery - 1a Hawksbury Road, Canvey Island, SS8 0EX
Audley Mills Surgery - 57 Eastwood road, Rayleigh, SS6 7JF
If you require an appointment at a weekend please call the surgery during the week and an appointment can be booked for you or call one of the surgeries listed above on Sat/Sun between 9.00am - 3.00pm. please click on link to see leaflet GPHA Castlepoint Weekend Service 2018 A5_Leafet 2-3.pdf
The evening service is for patients registered at GP surgery's accross Rochford, Rayleigh, Benfleet and Canvey Monday to Friday 6.30pm - 8pm. The service is held at various locations around Castlepoint and Rochford.
111 have fully trained advisors who will help you get the right medical attention when you urgently need it, 24 hours a day, and can put you through to healthcare professionals.
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