Why does the receptionist need to ask what's wrong with me?
It is not a case of being nosey
- The reception staff are members of the practice team and it has been agreed that they SHOULD ask patients "Why they need to be seen" Reception staff have been trained and are now know known as Care navigators this training is to ensure that you receive : The most appropriate medical care, From the most appropriate health professional, at the most appropriate time.
- The care navigators are asked by the Senior Partners to collect brief information from patients, this is to help doctors prioritise house visits and phone calls. To ensure that all patients receive the appropriate level of care. To direct patients to see the Advanced Nurse Practitioner or other Health care professional rather than a doctor where appropriate.
- All staff at the surgery including the care navigators are bound by confidentiality rules. Any information given by you is treated STRICTLY CONFIDENTIAL. The practice would take any breach of confidentiality very serious and deal with it accordingly. You can ask to speak with a member of the team privately away from the reception area.
Thank you for your support
17/01/18 Telephone system
As from this week when you call the surgery you will not be prompted to choose a department to speak with. All calls go straight through to the care navigators who will put you through to the correct person. We do urge people that are calling for routine issues that they call after 10.00 am due to the emergency appointments being booked between 8.00 am - 10.00 am. Home visits are to be booked before 10.30 am to be seen on that day.
Dr Richard Pebody, flu expert for PHE said:
"It’s not too late for children and people in ‘at risk’ groups to get the vaccine for free, and this remains important now that flu is circulating. This includes people with underlying health conditions, even those that are well managed, such as asthma, diabetes, heart, lung, liver or renal diseases, those with weakened immune systems, as well as older people and pregnant women. Anyone in these groups who hasn’t yet had the vaccine should contact their GP, pharmacist or midwife, as they are at much greater risk of becoming seriously unwell if they catch flu, and sadly many end up in hospital."
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(Site updated 15/02/2019)