08/10/18 GREAT NEWS!!
Our phone lines are now back to full working order.
Thank you for you patience and support while our phones have been having issues.
Reception Team Leader
01/10/18 - NEW UPDATE ON OUR PHONE SYSTEM
On the 28/09/18 we had engineers trying to locate the problems with our phone system. They have managed to get the automated recording working but we are still only limited to one telephone that can be answered. We are also aware that patients are being held in a queue and then disconnected. We have made the telephone company aware today of the fault and they are looking in to this again.
We know how frustrating this it to our patients and we do apologise for the ongoing problem.
Reception Team Leader
24/09/18 - UPDATE ON OUR PHONE SYSTEM
We are still experiencing problems with our phone lines which is out of our control. We are now informing patients that while our phones are not in full working order that the surgery will accept walk-ins as long as we have the appointments available.
Sorry for this ongoing inconvenience.
13/09/18 - UPDATE ON OUR PHONE SYSTEM
Due to our phone system crash we are having to divert all our calls to one phone. This is causing the line to appear engaged. Please be patient and try to call back, we will answer your call as soon as possible. The telephone provider is still trying to fix the problem
Sorry for the inconvenience
Thank you - Practice Manager.
To All Our Patients
"Grafton Surgery is currently experiencing problems with our telephone system; we have informed our telephone provider and hope to get the issue resolved as quickly as possible. We would like to apologise for any inconvenience this may have caused."
Thank you - Practice Management
IMPORTANT NOTICE REGARDING YOUR PRESCRIPTIONS
AND HOSPITAL CORRESPONDENCE - Click here for more information.
Dr Richard Pebody, flu expert for PHE said:
"It’s not too late for children and people in ‘at risk’ groups to get the vaccine for free, and this remains important now that flu is circulating. This includes people with underlying health conditions, even those that are well managed, such as asthma, diabetes, heart, lung, liver or renal diseases, those with weakened immune systems, as well as older people and pregnant women. Anyone in these groups who hasn’t yet had the vaccine should contact their GP, pharmacist or midwife, as they are at much greater risk of becoming seriously unwell if they catch flu, and sadly many end up in hospital."
Please click here for information on NHS Out of hours services
(Site updated 08/10/2018)