This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

To All Our Patients

"Grafton Surgery is currently experiencing problems with our telephone system; we have informed our telephone provider and hope to get the issue resolved as quickly as possible.  We would like to apologise for any inconvenience this may have caused." 

Did you know you can now book evening and weekend appointments?

Concerns for the safety/wellbeing of a child or adult?

Cancelling your Appointment

Please telephone or use the link at the bottom of this page if you have to cancel your appointment.

Appointments are often in short supply so please ring and let us know if you cannot attend. It means that the appointment can be given to somebody else.

GP appointment. Can't make it? Don't need it? Cancel it!

08/10/18  GREAT NEWS!!

Our phone lines are now back to full working order.

Thank you for you patience and support while our phones have been having issues.

Reception Team Leader

01/10/18 - NEW UPDATE ON OUR PHONE SYSTEM

On the 28/09/18 we had engineers trying to locate the problems with our phone system. They have managed to get the automated recording working but we are still only limited to one telephone that can be answered. We are also aware that patients are being held in a queue and then disconnected. We have made the telephone company aware today of the fault and they are looking in to this again.

We know how frustrating this it to our patients and we do apologise for the ongoing problem.

Thank you

Reception Team Leader

24/09/18  - UPDATE ON OUR PHONE SYSTEM

We are still experiencing problems with our phone lines which is out of our control. We are now informing patients that while our phones are not in full working order that the surgery will accept walk-ins as long as we have the appointments available.

Sorry for this ongoing inconvenience.

Thank you

13/09/18 - UPDATE ON OUR PHONE SYSTEM

Due to our phone system crash we are having to divert all our calls to one phone. This is causing the line to appear engaged. Please be patient and try to call back, we will answer your call as soon as possible. The telephone provider is still trying to fix the problem

Sorry for the inconvenience

Thank you - Practice Manager.

To All Our Patients

"Grafton Surgery is currently experiencing problems with our telephone system; we have informed our telephone provider and hope to get the issue resolved as quickly as possible.  We would like to apologise for any inconvenience this may have caused." 

Thank you - Practice Management

https://www.essex.police.uk/advice/herbert-protocol/

IMPORTANT NOTICE REGARDING YOUR PRESCRIPTIONS
AND HOSPITAL CORRESPONDENCE - Click here for more information.

FLU

Flu vaccination

Dr Richard Pebody, flu expert for PHE said:
"It’s not too late for children and people in ‘at risk’ groups to get the vaccine for free, and this remains important now that flu is circulating. This includes people with underlying health conditions, even those that are well managed, such as asthma, diabetes, heart, lung, liver or renal diseases, those with weakened immune systems, as well as older people and pregnant women. Anyone in these groups who hasn’t yet had the vaccine should contact their GP, pharmacist or midwife, as they are at much greater risk of becoming seriously unwell if they catch flu, and sadly many end up in hospital."

https://www.gov.uk/government/news/phe-confirms-flu-is-now-circulating 


Please cancel any unneeded appointments

Please click here for information on NHS Out of hours services

(Site updated 08/10/2018)
Order your repeat medicationsAccess Appointment System
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website