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To All Our Patients

"Grafton Surgery is currently experiencing problems with our telephone system; we have informed our telephone provider and hope to get the issue resolved as quickly as possible.  We would like to apologise for any inconvenience this may have caused." 

Did you know you can now book evening and weekend appointments?

Concerns for the safety/wellbeing of a child or adult?

Cancelling your Appointment

Please telephone or use the link at the bottom of this page if you have to cancel your appointment.

Appointments are often in short supply so please ring and let us know if you cannot attend. It means that the appointment can be given to somebody else.

GP appointment. Can't make it? Don't need it? Cancel it!

17/01/18 Telephone system

As from this week when you call the surgery you will not be prompted to choose a department to speak with. All calls go straight through to the care navigators who will put you through to the correct person. We do urge people that are calling for routine issues that they call after 10.00 am due to the emergency appointments being booked between 8.00 am - 10.00 am. Home visits are to be booked before 10.30 am to be seen on that day.

17/12/18 Travel Vaccinations

Patients need to complete a Travel Risk assessment form at least 6-8 weeks before travel. We cannot guarantee the form will be assessed and for you to be seen if handed in after that time.

Forms can be collected from reception and handed back to them once completed.

The surgery will then contact you with an appointment.

Hepatitis B for travel will be charged for.

Malaria tablets will be given on a private prescription only.

10/12/18 Triage System

Due to the success of the new triage system we now have triage three day each week. Every Monday, Tuesday & Wednesday mornings. Our aim is to give patients a quicker access to healthcare

Every patient who calls the surgery with an issue can expect a phone call from a GP by 11.30 am (dependent on any emergencies that may arise)

Please be prepared that if a GP deems it necessary you may need to come to the surgery for a face to face appointment with a GP.

To help us deal with patients in a timely manner the care navigator will need to ask for a brief reason for you call.

Patients are asked to provide an up to date telephone number. The GP will make a maximum of 2 attempts to call you on this number. If neither calls are answered then the patient will need to call the surgery back. This will not guarantee you an on the day appointment. You may be advised to use 111, out of hours or A&E.

We do expect some teething problems so patient feedback will be very welcome. This can be done by calling the surgery, completing one of our feedback slips or you can email one of our PPG representatives on


Flu vaccination

Dr Richard Pebody, flu expert for PHE said:
"It’s not too late for children and people in ‘at risk’ groups to get the vaccine for free, and this remains important now that flu is circulating. This includes people with underlying health conditions, even those that are well managed, such as asthma, diabetes, heart, lung, liver or renal diseases, those with weakened immune systems, as well as older people and pregnant women. Anyone in these groups who hasn’t yet had the vaccine should contact their GP, pharmacist or midwife, as they are at much greater risk of becoming seriously unwell if they catch flu, and sadly many end up in hospital." 

Please cancel any unneeded appointments

Please click here for information on NHS Out of hours services

(Site updated 17/01/2019)
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