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Noticeboard

Please be aware that the Practice is open from 8.00am - 6.30pm, however the reception shutters will not be open until 8.15am - Patients are requested to use self-check-in screen when arriving before this time.

Monday             8.00 - 6.30

Tuesday            8.00 - 6.30

Wednesday       8.00 - 6.30 

Thursday           8.00 - 6.30 

Friday                8.00 - 6.30


To All Our Patients

"Grafton Surgery is currently experiencing problems with our telephone system; we have informed our telephone provider and hope to get the issue resolved as quickly as possible.  We would like to apologise for any inconvenience this may have caused." 

Did you know you can now book evening and weekend appointments?

Concerns for the safety/wellbeing of a child or adult?

Cancelling your Appointment

Appointments are often in short supply so please ring and let us know if you cannot attend. It means that the appointment can be given to somebody else.

Please be aware that the Practice is open from 8.00am - 6.30pm, however the reception shutters will not be open until 8.15am - Patients are requested to use self-check-in screen when arriving before this time.

Monday             8.00 - 6.30

Tuesday            8.00 - 6.30

Wednesday       8.00 - 6.30 

Thursday           8.00 - 6.30 

Friday                8.00 - 6.30

Please be aware that we are a branch of Ashingdon Medical Centre.

If you are a Grafton Surgery patient your care will be dealt with at the Grafton surgery.

If you have any queries or complaints these must be done through Grafton surgery.

Have you seen our recent Newsletter? Take a look, you can find this Under patient group list on the right.

Why does the receptionist need to ask what's wrong with me?

It is not a case of being nosey

  • The reception staff are members of the practice team and it has been agreed that they SHOULD ask patients "Why they need to be seen" Reception staff have been trained and are now know known as Care navigators this training is to ensure that you receive : The most appropriate medical care, From the most appropriate health professional, at the most appropriate time.
  • The care navigators are asked by the Senior Partners to collect brief information from patients, this is to help doctors prioritise house visits and phone calls. To ensure that all patients receive the appropriate level of care. To direct patients to see the Advanced Nurse Practitioner or other Health care professional rather than a doctor where appropriate. 
  • All staff at the surgery including the care navigators are bound by confidentiality rules. Any information given by you is treated STRICTLY CONFIDENTIAL. The practice would take any breach of confidentiality very serious and deal with it accordingly. You can ask to speak with a member of the team privately away from the reception area.  

Thank you for your support

https://www.essex.police.uk/advice/herbert-protocol/


Please cancel any unneeded appointments

(Site updated 12/04/2019)
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