10/12/18 Triage System
Due to the success of the new triage system we now have triage three day each week. Every Monday, Tuesday & Wednesday mornings. Our aim is to give patients a quicker access to healthcare
Every patient who calls the surgery with an issue can expect a phone call from a GP by 11.30 am (dependent on any emergencies that may arise)
Please be prepared that if a GP deems it necessary you may need to come to the surgery for a face to face appointment with a GP.
To help us deal with patients in a timely manner the care navigator will need to ask for a brief reason for you call.
Patients are asked to provide an up to date telephone number. The GP will make a maximum of 2 attempts to call you on this number. If neither calls are answered then the patient will need to call the surgery back. This will not guarantee you an on the day appointment. You may be advised to use 111, out of hours or A&E.
We do expect some teething problems so patient feedback will be very welcome. This can be done by calling the surgery, completing one of our feedback slips or you can email one of our PPG representatives on firstname.lastname@example.org
02/11/18 - UPDATE on SHARPES BINS
You can now exchange your sharpes containers at: BENFLEET CLINIC, 513 High Road, Benfleet, SS7 5AD
Dr Richard Pebody, flu expert for PHE said:
"It’s not too late for children and people in ‘at risk’ groups to get the vaccine for free, and this remains important now that flu is circulating. This includes people with underlying health conditions, even those that are well managed, such as asthma, diabetes, heart, lung, liver or renal diseases, those with weakened immune systems, as well as older people and pregnant women. Anyone in these groups who hasn’t yet had the vaccine should contact their GP, pharmacist or midwife, as they are at much greater risk of becoming seriously unwell if they catch flu, and sadly many end up in hospital."
Please click here for information on NHS Out of hours services
(Site updated 11/12/2018)